Frequently Asked Questions
Q. How do I access the online library of classes?
A. Go to 'Membership' (see button at top of each page), and follow the instructions to join the 'Community'.
Q. How much does it cost to be a member and access the online library?
A. Choose from £10.80 per month or £108.00 per year for full access to over 130 sessions of varying length.
Q. What are your accepted payment methods?
A. Payment is by credit/debit card on the site only.
Q. I’ve forgotten my password, what do I do?
A. When signing in, request to reset your password. A link will be sent to your email to enable this.
Q. How do I cancel my subscription?
A. Go to Subscriptions in your Wix account. Click the Show More icon next to the relevant plan. Click Cancel Plan. Click Cancel Now in the pop-up to confirm. Note: This does not cancel your plan immediately, rather your plan simply does not renew at the end of the subscription period. If that doesn't work for you, get in touch (see Contact) to arrange cancellation. Choose whether you would like to cancel straight away or before your next monthly payment.
Q. I can't seem to access the online library, can you help?
A. Have you subscribed? If yes, check you are you using the correct email address and password. If that doesn't help then try using a different device. If you can access the site from a different device then clearing cookies. If that still doesn't work then please get in touch (see Contact).
Q. How can I leave a review/provide feedback about an online video?
A. You can 'like' a video and you are welcome to leave feedback in a comment, or by getting in touch (see Contact).
Q. How do I book into a face-to-face class?
A. Go to 'Bookings' (see button at top of each page), select the type of class and then the date. Booking for each class opens 7 days in advance. Payment is taken at the time of booking.
Q. The face-to-face class I'd like to attend is full. Can you help?
A. There is a Waiting List facility for up to 3 yogis which you may choose to use. You will then be notified if a space becomes available.
Q. How do I cancel my booking for a face-to-face class?
A. On the Wix app go to 'My Bookings', click on the class you wish to cancel. If you cancel more than 2 hours prior to the class you will receive a refund less £0.35 Wix booking fee, if less that 2 hours prior to the class then you will receive a refund only if your space is filled. Cancelling it yourself sends an automated message to anyone on the Waiting List.