Frequently Asked Questions

Q. How do I access the online library of classes?

A. Go to Online Classes (first option under Classes tab), and follow the instructions to join the Community. 

Q. How much does it cost?

A. £18.99 per month after a 5 day free trial.

Q. What is included in my subscription?

A. The full library of classes, each being from 10 minutes to an hour, including asana, meditation, pranayama, technique. 

Q. What are your accepted payment methods?

A. Payment is by credit/debit card on the site only.

Q. I’ve forgotten my password, what do I do?

A. When signing in, request to reset your password. A link will be sent to your email to enable this.

Q. How do I cancel my subscription?

A. Get in touch (see Contact) to arrange cancellation. Choose whether you would like to cancel straight away or before your next monthly payment.

Q. I can't seem to access the online library, can you help?

A. First, check you are you using the correct email address and password. If that doesn't help then try using a different device. If you can access the site from a different device then clearing cookies. If that still doesn't work then please get in touch (see Contact).

Q. How can I leave a review/provide feedback about an online video? 

A. You can 'like' a video and you are welcome to leave feedback in a comment, or by getting in touch (see Contact).

Q. How do I book into a face-to-face class?

A. Go to Bookings (see button at top of each page), select the type of class and then the date. Booking for each class opens 7 days in advance. Payment is taken at the time of booking.

Q. The face-to-face class I'd like to attend is full. Can you help?

A. There is a waiting list facility which you may choose to use. You will then be notified if a space becomes available.

 

Q. How do I cancel my booking for a face-to-face class?

A. Get in touch at least 2 hours in advance of the class for a full refund. Within 2 hours payment will be held.

07958 463259

Scotland, UK

©2020 by Sara Paul at GetSetFit